Start with the operation’s summary or error message. Check the relevant guide below before repeating an import or changing quantities.
Orders are missing
- Check the source and status filters on Orders.
- Use Sync orders and review its result.
- Check marketplace credentials in Settings. The free tier shows only the most recent 14 days of orders.
An order did not reduce stock
The initial historical order import does not deduct inventory. Check that inventory sync is enabled, an initial inventory import has completed, you have an active Standard trial or paid access, and the order falls after the connected inventory baseline. See How inventory sync works.
The marketplaces show different stock
Check whether Direct Edit is on or an inventory operation reported errors. Use Compare to identify the differences, then resolve the cause. See Compare, push and Direct Edit.
An intake only partly completed
Reopen the batch and review its results. Lines already imported into app inventory stay locked even if marketplace delivery fails. Retry failed deliveries rather than adding the quantities again.
A price update is waiting
Open Update prices and check for Direct Edit, subscription or API-limit pauses. Closing the browser does not stop the job. See Update Prices and weekly schedules.
Still need help?
Contact support with the page, action and error message. Do not include passwords, API secrets or customer information.